Shipping & Delivery Policy

Effective Date: August 23, 2026

MENLITE is committed to delivering your orders safely and on time.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the order.

Any applicable shipping charges are the responsibility of the customer unless otherwise specified.

Order Tracking

Once your order is dispatched, tracking information may be shared with you through the contact details provided at the time of purchase.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Courier service disruptions

• Incorrect or incomplete address

• Remote delivery locations

• Natural disasters or other unforeseen circumstances

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

MENLITE is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

Damaged Package

If a package appears damaged at the time of delivery, customers are advised to contact MENLITE as soon as possible with photographs/videos of the package and product.

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